Privacy Policy

Last updated: April 13, 2026

1. Who We Are

FlagHound ("we," "us," or "our") is a compliance monitoring service for construction contractors operating in New York City. This Privacy Policy explains how we collect, use, and protect information when you visit our website at flaghound.com or use our services. FlagHound is not a law firm and is not affiliated with the NYC Department of Buildings, the Office of Administrative Trials and Hearings (OATH), the Environmental Control Board (ECB), FDNY, HPD, 311, or any other government agency.

2. Information We Collect

Information you provide directly:

• Contact information: your name, email address, and company name when you submit our early access form or contact us
• Business information: company name, license numbers, and jobsite addresses you provide to set up monitoring
• Communications: messages you send us via email or through the website

Information collected automatically:

• Device and browser information: browser type, operating system, screen resolution
• Usage data: pages visited, time spent on site, referring URL
• IP address and approximate location (city-level)
• Cookies and similar tracking technologies (see Section 6)

We do not collect Social Security numbers, financial account information, or any other sensitive personal data beyond what is listed above.

3. How We Use Your Information

We use the information we collect to:

• Provide and operate our compliance monitoring service
• Send you alerts about complaints, violations, and permit activity at your registered jobsites
• Respond to your inquiries and provide customer support
• Send service-related communications (account confirmations, product updates, changes to our service)
• Improve our website and service based on usage patterns
• Comply with legal obligations

We do not sell your personal information. We do not use your information for advertising purposes. We do not share your information with third parties for their marketing purposes.

4. Public Data We Aggregate

FlagHound aggregates publicly available data from government sources including NYC Open Data, the Department of Buildings (DOB), the Office of Administrative Trials and Hearings (OATH), and other city agencies. This data is published by the City of New York under Local Law 11 of 2012 and is freely available to the public. We do not access any private, restricted, or non-public government databases.

Public data we aggregate may include information about businesses, licensed professionals, and properties that is part of the public record. We present this data as provided by the originating government agency.

5. Third-Party Sub-Processors

We use a limited set of third-party vendors to operate FlagHound. Each of these services may process personal information on our behalf:

• Vercel: hosts flaghound.com and may process server logs, including IP addresses and request headers.
• Cloudflare: provides CDN, DDoS protection, and Turnstile bot protection on public forms. May see IP addresses and request metadata.
• Railway: hosts our API, background workers, PostgreSQL database, and Redis cache. Stores account information, monitored jobsites, and generated alerts.
• Clerk: provides authentication, session management, and user identity for FlagHound accounts. Stores sign-in credentials and session tokens.
• Resend: sends transactional email alerts and account notifications to your registered email address.
• Twilio: sends SMS alerts to registered mobile numbers when SMS notifications are enabled.
• NYC Geoclient (City of New York): resolves addresses to Building Identification Numbers (BINs) so alerts can be matched to the correct jobsite.
• Anthropic: powers certain summarization features. We send only the minimum record text required for a given summary and do not send account-identifying information.

We may update this list as our infrastructure evolves. Material changes will be reflected here with a revised "Last updated" date. We do not sell personal information to any of these vendors, and none of them is permitted to use the information we share for their own advertising or marketing purposes.

6. Cookies

Our website may use cookies and similar technologies for basic site functionality and analytics. We do not use cookies for advertising or cross-site tracking. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

7. Data Retention

We retain your contact information, company details, license numbers, and monitored jobsite records for as long as you maintain an active account, plus a reasonable period afterward to resolve any disputes, enforce our agreements, or comply with applicable law. Historical alerts and generated reports are retained for the life of your account so you can reference them later.

If you request deletion of your account, we will remove your personal information and monitored-jobsite records within 30 days, except where we are required to retain specific records by law (for example, billing records for tax purposes) or where retention is necessary for a legitimate dispute or legal claim. Backups may take an additional 90 days to fully expire.

During the current beta, early access and sign-up information is retained for the purpose of contacting you about FlagHound and operating the beta program. You may request removal at any time by emailing us.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of non-essential communications

To exercise any of these rights, contact us at the email address below. We will respond to your request within 30 days.

10. Children's Privacy

FlagHound is a business service not directed at individuals under 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under 18, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of FlagHound after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: hello@flaghound.com